Showing posts with label printing on demand. Show all posts
Showing posts with label printing on demand. Show all posts

Wednesday, April 9, 2008

New Mission: Put it in the Feds' Hands

We received a comment from the Washington state Attorney General's Media Relations Manager (it can be read by clicking the Comments link beneath the last blog post). She said that they had received many complaints and that Amazon had been asked to respond. Victory (sort-of)! However, she also said the following:

If it is determined that the markets involved are national in scope, it may be more appropriate to refer this matter to one of the federal antitrust agencies for review.

Therefore, we think the next it makes sense to start over, now directing our emails toward the Department of Justice. The form below sends an email to the Antitrust Division of the Department of Justice that is almost exactly the same as the one used for Washington state.


Name:

Email:

Personalized Content for Message:


Type the following verification code into the box:



If you would like to contact the Dept. of Justice directly, here is the info:
E-mail
antitrust.complaints@usdoj.gov

Mail
Citizen Complaint Center
Antitrust Division
950 Pennsylvania Ave., NW
Room 3322
Washington, DC 20530

Phone
1-888-647-3258 (toll free in the U.S. and Canada) or 202-307-2040

Monday, April 7, 2008

Please Respond to the State of Washington

Today we received an email from the Washington state's attorney general's office with the following text:

In order to properly process your complaint, we will need you to fill out the attached complaint form and provide us further information. I have also attached the link to our online form from our website which contains the same form for a speedier transmittal.

https://fortress.wa.gov/atg/formhandler/ago/AntitrustComplaint.aspx

So it looks like to "officially" submit a complaint, you have to use the form on their site. So now we ask that you please use the above URL to submit your compliant (although you can certainly feel free to continue using our email form as well). This issue seems to be dying down considerably, and no action has been taken. If you care about this, you need to continue to help us make noise. Otherwise, Amazon will win...and independent authors and publishing companies will lose.

Wednesday, April 2, 2008

Write the Government About Amazon's Illegal Activity - We've Made it Easy!

Want to make a difference in the fight to stop Amazon.com's anti-competitive activities? Amazon isn't going to pay much attention to you or me...but they will listen to antitrust lawyers of the state of Washington. We've made it easy to let Washington state's government know that you do not approve of what Amazon is doing. Just type your name and email address in the boxes below and click Submit to send an email to monopoly@atg.wa.gov. The text contained in the email is below the form. You can also add your own personalized text to the message with the text box labeled Personalized Message. The Washington state Attorney General's web site states that they recommend including an address and phone number, so you might want to at least put that information in the Personalized Message text box. If you would like to submit a more detailed complaint, please use the form at the following URL: https://fortress.wa.gov/atg/formhandler/ago/AntitrustComplaint.aspx

SORRY, THIS FORM HAS BEEN DISABLED. THE WASHINGTON STATE ATTORNEY GENERAL HAS MADE UP ITS MIND NOT TO PURSUE THIS MATTER, SO THERE IS NO POINT IN CONTINUING TO CONTACT THEM.


Name:

Email:

Personalized Message:


Type the following verification code into the box:


To whom it may concern:

I have great concern about actions currently being taken by Amazon.com. Amazon has traditionally made its platform open to independent authors using publish-on-demand (POD) services provided by numerous companies. Now, Amazon is moving to exclude any author who does not use Amazon's own POD service, Booksurge. Many, many authors have had problems with Booksurge, including not getting paid. In addition, authors who do make the transition will be forced to charge more in order to cover the costs of using Amazon's printing services in addition to the fees Amazon charges for selling products on its web site. To force all indepenent authors to use a single, inferior service, a service owned by the same company providing the marketplace, that will also result in higher prices for consumers, seems to be a good fit for the following anti-competitive activity described on your web site:

Business mergers and monopolistic practices that would result in reduced competition and harm to consumers.

Amazon controls such a large portion of the print-on-demand book market that by forcing authors to use its print-on-demand service, it is reducing the number of POD options to one. The harm to consumers comes in the form of products of poorer quality (as evidenced by the large number of complaints about the Booksurge service) and higher prices.

I respectfully ask that you take a serious look at this new practice by Amazon.com and make a fair judgement about whether or not the company is in violation of the antitrust provisions of Washington's Unfair Business Practices-Consumer Protection Act.

Sincerely,

[Your name]

If you'd like to contact the Washington state Attorney General directly, here is the contact info:

Office of the Attorney General, Antitrust Division
800 Fifth Avenue, Suite 2000
Seattle, WA 98104-3188
Telephone: 206-587-5510
Fax: 206-464-6338
monopoly@atg.wa.gov
http://www.atg.wa.gov/Antitrust/default.aspx

Saturday, March 29, 2008

BookSurge POD

Use BookSurge or Die?

Amazon and Anti-Trust Violations?

Is the POD blogging community turning up the heat on Jeff Bezos and Amazon? I'm starting to hear a lot of roar about anti-trust violations.

A great post by David Rothman -

Jeff Bezos and friends have already bullied e-publishers into dumping non-Amazon formats for the books sold within its main store.

Now we have this month’s POD power grab, the talk of the blogosphere and beyond. “Amazon is a latter day mill owner,” writes consultant Michael Cairnes, former president of R.R. Bowker, in his PersonaNonData blog. I agree. The new deal from Amazon is that you’d better use Jeff’s BookSurge if you want his big store to carry your print-on-demand books.

Is there any other nastiness that Amazon can pull off on the E front? Plenty, and ideally the International Digital Publishing Forum, the main e-book trade group, will stop being polite and speak out to get Amazon to respect mainstream e-book standards. I’d suggest the same outspokenness from the Association of American Publishers, with which IDPF often cooperates on such matters as industry statistics.

Bullying ahead for IDPF’s big constituencies?

The more Kindles are sold, the more Amazon can bully e-publishers and exert new pricing pressures. Not to mention gouging publishers in the future on promo expenses. That wouldn’t be the best of news for the publishers in the IDPF.

Amazon’s growing influence may also set back the IDPF’s .epub standard for e-books, and that could hurt tech companies, including Adobe—which has been a big .epub supporter.
Nor will Amazon’s pushiness in E help public libraries, which right now can’t even lend Kindle books.

Bringing .epub rendering to the Kindle

Simply put, Amazon as it exists today is a threat to all the main constituencies of the IPDF, and it’s high time that the group mount a major campaign to commit Amazon to making its Kindle able to render .epub natively—without translation.

Just remember the successful Toys “R: Us lawsuit, a strong reminder that Jeff and friends don’t always play fair. Amazon’s adoption of .epub for the Kindle would be one way to show good faith, especially if Jeff Bezos were open to the future use of nonproprietary DRM—or if that can’t be happen, no DRM, which I consider the better solution anyway. While other companies, too, need to do .epub, Amazon is the gorilla and should stop thumping its chest and set a better example. Mobipocket’s ability to import .epub is no substitute for native .epub rendering on the Kindle, which could happen in a very short time via firmware updates.

Dirty tricksters in the format area, not just disgraceful treatment of Toys R Us

No, I’m not absolutely dismissing Microsoft or Google or Ingram as Amazon competitors, but Amazon stands out not only because of its size, but also as a dirty trickster. Having led people to believe it would be supportive of the IDPF’s standards, it even went out of the way to introduce a new form of eBabel to try to make captive customers of the Kindle owners.

The IDPF, then, should pursue these issues in public, and meanwhile members such as Overdrive, which already deals with Amazon through a reliance on the Mobipocket format, should resist the temptation to suck up to Jeff Bezos and partner with Amazon in new ways that harm causes like .epub. Repeat after me, guys. Toys “R” Us. Toys “R” Us. The more willing companies are to tolerate the Kindle’s flouting of industry standards, the more vulnerable publishers will be to bullying of the kind that the toy company suffered.

Need to monitor Amazon for possible antitrust violation

Meanwhile the IDPF should protect its constituencies by systematically monitoring Amazon for noncompetitive practices in the E area.
No, I’ll not accuse the IDPF of violations of anti-trust laws—that is for lawyers and judge to determine. But Amazon’s handling of the POD issue suggests that Amazon is well worthy of close watching.

Reaching out to Google—and vice versa

Finally, as I’ve already suggested, Google and the IDPF should both reach out to each other. Google. one of the few companies with the clout to balance out Amazon, could be an .epub powerhouse—to the benefit of both its shareholders and the IDPF. Even Adobe would benefit since Google’s involvement would be a reminder to the world that .epub is a true nonproprietary standard, regardless of Adobe’s extensive participation in its creation. What’s more, being networked oriented, Google could help the IDPF introduce new wrinkles to .epub such as reliable interbook linking and a shared annotations standard. I’ll soon be posting an item by Tamas Simon, a TeleBlog regular, who complains of .epub’s shortcoming and logically points to Sophie strengthens in the network area. I hope the IDPF will listen while at the same time taking care that it does not become an arm of Google, which, by the way, is apparently not even an IDPF member at this point.

Detail: If POD is any indication, Amazon may be less attentive on issues such as QC than it would with a more competitive situation. Read publisher Mary Z. Wolf’s complaints of past quality problems with Amazon’s POD arm. An indication of Amazon’s similar attitude in the e-book area? In fact, as Jon Noring can document, Amazon’s Mobipocket and Kindle formats are hardly optimal for the highest quality STM publishing.

And a repeat of the usual disclosure: I own a small slice of stock in Google for retirement investment purposes, although this has not prevented me from bashing Google on such issues as corporate watermarks on every page of public domain books.